New Clients

What to Expect During Your First Visit to Our Animal Clinic in Houston, TX

First visits to a new doctor are stressful – whether you’re a human or an animal! For this reason, we strive to keep our patients AND their owners comfortable and stress-free at all times.

As soon as you walk into our animal clinic, you’ll notice how clean our facility is, while still being warm and welcoming. Once in an exam room, a veterinary assistant will gather your pet’s medical history and other necessary information, including any concerns.

Dr. Chmaitelli will come in to meet you and your pet and then began his exam. He’ll address any issues you may have noticed and possibly recommend updating vaccinations or other treatments. Use this time with our skilled veterinarian to ask him any questions you have!

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

What Should I Bring to My Pet’s First Visit?

Your pet’s previous medical history – In order to best treat and care for your pet, we ask for permission to receive your pet’s previous medical records so that we can prepare for your appointment. If you don’t have copies of these, don’t worry! Our client service team is more than happy to call any previous veterinary clinic to request the records be sent directly to us so you don’t have to deal with the hassle. Our medical staff team will ask you more specific questions about your pet’s history, routine, and/or symptoms once you are in the exam room.

Your New Client Registration Forms – If you would like to expedite your check in process, feel free to fill our our new client forms from the link above and email them to us at Otherwise, you are welcome to bring them with you or fill them out when you arrive. We do ask for your Driver’s License at check in for security purposes.

Your Pet! – We can’t wait to meet you and your dog or cat! Please remember to bring them on a leash or in a carrier (for small dogs and cats). Since we are a medical office and see many different animals, we ask that you hold your pet off the ground if they are less than 16 weeks old and/or unvaccinated to keep them protected against communicable diseases. If you need assistance getting your pet out of the car, feel free to give us a call when you arrive in the parking lot, and one of our team members will come to help!

Payment Information

At Garden Oaks Veterinary Clinic, we are committed to providing the highest quality service and medical treatment for all our patients. Dr. Chmaitelli incorporates his 16+ years of experience in practicing veterinary medicine into every exam he gives and every procedure he performs. From our anesthesia protocol to the diagnostic testing we provide, we ensure that we can provide the best care possible–and we never cut corners. Payment is due at the conclusion of each visit.

Accepted Methods of Payment

  • Cash
  • Debit/Credit Cards: Visa, Mastercard, Discover, American Express
  • CareCredit (While we do not offer any in-house financing, CareCredit is a great option that allows you to pay for medical treatment over several months. We accept the 6 months No Interest Plan for amounts over $200)

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